APEPDCL Recruitment Notification For Manager Post
The APEPDCL invites applications from eligible Engineering Graduates / Diploma in
Electrical Engineering for filling up the post of 1 No. Manager (Customer Service Center) /
Eluru (under open category) on outsourcing basis.
AGE: Around 45 years.
QUALIFICATIONS:
B.E/B.TECH/A.M.I.E./Electrical & Electronics Engineering or Diploma in Electrical
Engineering or equivalent qualification in Electrical Branch from any recognized University
in India.
Salary:
Rs. 23,400/-pm; HRA & Conveyance as applicable.
Experience:-
Relevant experience in handling large group of People/Customers good communication skills
in Telugu.
Duties & Responsibilities of Manager (Customer Service Center) :
Oversee functioning of concerned CSC and hold ultimate responsibility for CSC operation,
reporting to Senior Accounts Officer / Divisional Engineer-Technical of Operation Circle /
Eluru under the whole control of Superintending Engineer, Operation, Eluru.
Ensure appropriate escalation of issues, to the concerned EPDCL office, and in appropriate
time.
Ensure appropriate Customer experience during interactions with the CSC. This can include
implementing process changes to ensure better Customer experience towards faster complaint
resolution; proposing and implementing methods to evaluate Customer satisfaction at the
CSC.
Review at regular intervals regarding, Performance, process and functioning of each CSC,
with emphasis on numerical indicators.
Be the central point of contact for all Management interactions, with the CSC.
Ensure appropriate availability of infrastructure requirement at the CSC.
Follow up on Standards of Performance (SoP) compliance
JOB Description:
1) Accept responsibility of functions carried out in the call centre.
Collections and remittances on every day basis
Registrations and Complaints by the consumers
Status updation on each activity on daily basis
Maintenance of sufficient Meters stock - Coordination
Applying and closing of work orders
Cordial interaction with the consumers approached - understand people
from BPL (below poverty line) to elite sections/Industrialists come to the
center.
2) Control and monitor the activities at the center:
Over the staff and their activities
Ensure regular training is given to the staff in their up-gradation of their
skill, to acquire knowledge in software modifications, use appropriate
language while the data entry is made basing on the application
Maintain center - Healthy & Neat look
Provide information boards to the consumers
Maintenance of required No. of counters to handle the work demands of
customers.
3) Assist SAO / DE-Tech. / SE in providing information/reports, data pertaining
to the center and other centers of Stage-II & III in the respective circle as
required by management.
4) Continuous efforts towards excel of the organization.
As a motivator
A good communicator
Receive customers with a smile
Ability to understand and listening to customers problems
Work as a team leader/member in increasing productivity of each
individual working in the center
Handle all the above fun
Click Here For More Details
 |
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The APEPDCL invites applications from eligible Engineering Graduates / Diploma in
Electrical Engineering for filling up the post of 1 No. Manager (Customer Service Center) /
Eluru (under open category) on outsourcing basis.
AGE: Around 45 years.
QUALIFICATIONS:
B.E/B.TECH/A.M.I.E./Electrical & Electronics Engineering or Diploma in Electrical
Engineering or equivalent qualification in Electrical Branch from any recognized University
in India.
Salary:
Rs. 23,400/-pm; HRA & Conveyance as applicable.
Experience:-
Relevant experience in handling large group of People/Customers good communication skills
in Telugu.
Duties & Responsibilities of Manager (Customer Service Center) :
Oversee functioning of concerned CSC and hold ultimate responsibility for CSC operation,
reporting to Senior Accounts Officer / Divisional Engineer-Technical of Operation Circle /
Eluru under the whole control of Superintending Engineer, Operation, Eluru.
Ensure appropriate escalation of issues, to the concerned EPDCL office, and in appropriate
time.
Ensure appropriate Customer experience during interactions with the CSC. This can include
implementing process changes to ensure better Customer experience towards faster complaint
resolution; proposing and implementing methods to evaluate Customer satisfaction at the
CSC.
Review at regular intervals regarding, Performance, process and functioning of each CSC,
with emphasis on numerical indicators.
Be the central point of contact for all Management interactions, with the CSC.
Ensure appropriate availability of infrastructure requirement at the CSC.
Follow up on Standards of Performance (SoP) compliance
JOB Description:
1) Accept responsibility of functions carried out in the call centre.
Collections and remittances on every day basis
Registrations and Complaints by the consumers
Status updation on each activity on daily basis
Maintenance of sufficient Meters stock - Coordination
Applying and closing of work orders
Cordial interaction with the consumers approached - understand people
from BPL (below poverty line) to elite sections/Industrialists come to the
center.
2) Control and monitor the activities at the center:
Over the staff and their activities
Ensure regular training is given to the staff in their up-gradation of their
skill, to acquire knowledge in software modifications, use appropriate
language while the data entry is made basing on the application
Maintain center - Healthy & Neat look
Provide information boards to the consumers
Maintenance of required No. of counters to handle the work demands of
customers.
3) Assist SAO / DE-Tech. / SE in providing information/reports, data pertaining
to the center and other centers of Stage-II & III in the respective circle as
required by management.
4) Continuous efforts towards excel of the organization.
As a motivator
A good communicator
Receive customers with a smile
Ability to understand and listening to customers problems
Work as a team leader/member in increasing productivity of each
individual working in the center
Handle all the above fun
Click Here For More Details
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