Fresher Walk-ins For Customer Care Executive
Reference Id : www.interviewtopics.com
Company Name : Indian Eagle Pvt Ltd
Website : http://www.indianeagle.com
Position : Customer Care Executive - US Process
Location : Hyderabad
Qualification : Any UG/PG
Experience : Frehers
Job Description : Customer Care Executive
Maintain Customer focus at all times and respond to customers’ enquiries (e-mails and phone) using the Best Practice guidelines.
Work within agreed service levels, striving to exceed customer expectations wherever possible.
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle inquiries and complaints Perform customer verifications
Process orders, forms, applications and requests
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Communicate and coordinate with internal departments
Follow up on customer interactions
Company Address : Jubilee hills check post, TV5 Office Lane,Hyderabad
Email : hr-india@indianeagle.com
Contact Number : 040-40213111
Walkin Details : 30th Nov to 6th Dec
From 6:00pm to 11:00pm
 |
| www.interviewtopics.com |
Company Name : Indian Eagle Pvt Ltd
Website : http://www.indianeagle.com
Position : Customer Care Executive - US Process
Location : Hyderabad
Qualification : Any UG/PG
Experience : Frehers
Job Description : Customer Care Executive
Maintain Customer focus at all times and respond to customers’ enquiries (e-mails and phone) using the Best Practice guidelines.
Work within agreed service levels, striving to exceed customer expectations wherever possible.
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle inquiries and complaints Perform customer verifications
Process orders, forms, applications and requests
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Communicate and coordinate with internal departments
Follow up on customer interactions
Company Address : Jubilee hills check post, TV5 Office Lane,Hyderabad
Email : hr-india@indianeagle.com
Contact Number : 040-40213111
Walkin Details : 30th Nov to 6th Dec
From 6:00pm to 11:00pm
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