HCL Walk-ins For TECH SUPPORT
Reference Id : www.interviewtopics.com
Company Name : HCL Technologies Limited
Position : TECH SUPPORT
Location : Bangalore,Chennai
Qualification : ANY UG/PG
Requirements : Technical Support IT helpdeskTechnical Service DeskTechnical Voice Support semi technical voicesemi
Experience : 1 - 4 Years
Job Description : Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
· Route problems to internal 2nd and 3rd level IT support staff.
· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
· Administer and provide User account provisioning.
· Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
Company Address : Chennai
Weekdays - 2pm-3.00pm / Saturday: 10am-3pm
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,
Contact person - Geetha .J
Bangalore,
Weekdays - 2pm-3.30pm, Saturday -10am-3pm
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
contact person- Ahamed
Walkin Details : 04th December 2013 - 21st December 2013
10:00 a.m - 03:00 p.m
 |
| www.interviewtopics.com |
Reference Id : www.interviewtopics.com
Company Name : HCL Technologies Limited
Position : TECH SUPPORT
Location : Bangalore,Chennai
Qualification : ANY UG/PG
Requirements : Technical Support IT helpdeskTechnical Service DeskTechnical Voice Support semi technical voicesemi
Experience : 1 - 4 Years
Job Description : Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
· Route problems to internal 2nd and 3rd level IT support staff.
· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
· Administer and provide User account provisioning.
· Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
Company Address : Chennai
Weekdays - 2pm-3.00pm / Saturday: 10am-3pm
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,
Contact person - Geetha .J
Bangalore,
Weekdays - 2pm-3.30pm, Saturday -10am-3pm
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
contact person- Ahamed
Walkin Details : 04th December 2013 - 21st December 2013
10:00 a.m - 03:00 p.m
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